Frequently Asked Questions

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FAQ

SADDLES

What saddle profile am I?

The Scoop is available in 3 different shapes;

  • Scoop Radius for an upright position such as Urban riding or MTB (all-mtn and dh). Ideal for bars at the same height or above the saddle.

  • Scoop Shallow for a slightly more stretched out position such as CX, XC or Sportive/ GranFondo – can we say Gravel now too? This is great for those with bars just below the saddle or those who prefer to ride on the hoods/ flats on road bikes.

  • Scoop Flat for a stretched out position on a road race bike. Although this shape is really popular for some on trail mtb also and the majority of our women road racers. Perfect for a big drop from the saddle to the bars and if you use the drops a lot.

Line saddles all use the Shallow shape – it’s the most universal of all saddle shapes to cover a broader range of ride positions.

How does each saddle profile help with the ride position?
  • The Radius has the most padding, this is because all body weight is concentrated through the sit bones, this works in tandem with shape of the saddle which spreads your weight over the entire surface so there are no single points of pressure. The accentuated curve in the top prevents your body from sliding around too much using preventing expending more energy.

  • The Shallow is slightly flatter than the Radius but still has a dip in the middle, this is more universal and can be used for many applications. The padding is between that of the Radius and Flat.

  • The Flat is as flat as it can be and has a flexible nose to alleviate pressure underneath when reaching forward. Padding is on the minimal side as weight is distributed between the saddle and bars, not into the sit bones. The saddles neck goes further back allowing your hips to rotate and the upper body to bend to the bars easier.
Should I buy a Line or a Scoop?

Many saddle manufacturers make overly stiff based/ padded saddles so the instant you get a channelled saddle, the difference is noticeable. However, the Scoop is very flexible and forgiving so for some riders used to channels in their old saddles, it will be an easy transition as the nose flexes enough to take pressure away. Choose the right shape to suit your position and those areas of discomfort will completely disappear.

But… there are some out there who biologically have issues, have had operations or are going through treatment that requires clearance at the perineum which is where the Line will be best and now we have 2 widths to accommodate a larger spread of riders. Your GP or Doctor will best to advise when you need to choose a saddle with a channel.

For some female riders, having flat topped saddles can be quite painful too, so we’d recommend the Line for these riders.

What is the difference between saddle rail materials?

On the Scoop we offer 3 different rail types; Steel, CroMo and Titanium.

  • Steel is offered on the entry-level Sport model

  • CroMo is offered on the Elite range and is ideal for heavy and light duties. Also ideal for heavier riders.

  • Titanium rails are offered on the Race range and only a little lighter than CroMo but they are more flexible and provide the most comfort of all rails. Choose this for long periods of time in the saddle. Heavier riders (over 100kg) can buy this but it will feel a bit too soft for them

  • Carbon rails are the lightest and stiffest (a little stiffer than CroMo) so best for race applications such as Crits or short ride where pedalling support is quite important for putting out the watts. Most hardened derrieres can do long rides on these no problem. These have a weight limit of 100Kg.
What is the torque setting for the carbon rails?

8nm for all Carbon rails

GRIPS

What is the difference between grips?

We offer 2 types of grip material; silicon and kraton.

DISTRIBUTION

What forms of payment do you accept?

We gladly accept Shop Pay, Visa, MasterCard, American Express, Maestro, UnionPay. Wallets like Apple Pay and Google Pay. And local payments methods such as: Bancontact, iDeal | Wero and Klarna.

How much does shipping cost?

For most European countries there is a free shipping for orders €100 EUR and more. For Orders from the Benelux shipping is free for orders over €75 EUR.

What shipping method do you use?

We believe that high-performance cycling products shouldn't come at a high cost to the environment. That is why we exclusively use DHL GoGreen for our webshop deliveries.

  • Carbon-neutral transport: Every shipment is sent via GoGreen, meaning the emissions released during transport are compensated through climate protection projects.
  • The process: Once your order is placed, our warehouse team carefully assembles your order. As soon as your package is scanned and en route, you will receive a Track & Trace code via email.
  • Standard route logic: We prioritize standard delivery within regular routes. This ensures your package arrives the next working day without the need for the extra trips or specialized transport required by express or same-day services.
How fast does my order ship?

Orders placed before 18.00 on working days will be shipped the same day. Standard shipping time within the continental EU takes around 3-5 business days.

How do I make a return?

To ensure a smooth process and get your refund faster, always register your return online before shipping it back to us.

  • Access the form: Go to our online return form.
  • Identify your order: Enter your order number and email address.
  • Tell us why: Select your reason for returning and indicate the product's condition.
  • Choose your carrier: Select your preferred return method and carrier.
  • Pack it securely: Place the items safely in their original packaging. If returning items from multiple orders, pack them in one box to save emissions.
  • Drop it off: Follow the carrier's instructions and send the package within 30 days. Tip: Walk or cycle to the drop-off point to keep it green.
What is your return policy?

If a product isn't exactly what you need for your ride, you can send it back. You have 30 days after receiving your gear to revoke your purchase agreement, no questions asked.

THE €4.95 RETURN FEE
Processing and transporting returns has a significant impact on the environment. To raise awareness about the CO2 emissions of unnecessary shipping, we charge a €4.95 fee for returns. This contributes to the return shipping costs and helps us maintain a sustainable logistics chain. Our ultimate goal? Zero returns.

I’m from a bike company and I’m interested in using Fabric for my bikes.

Thanks! We’d love to hear from you, please use the contact page to get in touch with our team.

SPONSORSHIPS

Looking for sponsorship?

Like most companies we get sponsorship requests daily. We do read through them but cannot reply to them all. If you’re just starting out, look to contact your local shop first and see if they can support you, you’ll learn what they expect and what you realistically can offer them. Please be aware that it’s not all about getting free stuff and winning races, you’ve got to work for the support too. Build up a unique following and consistently bombard your followers with product but in a way that they can relate to and not get too bored.

Get in touch

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